Ballad Health vendor experiences data breach, personal information accessed
(JOHNSON CITY, TN) - Ballad Health has announced that a third-party vendor it uses for mail processing, Renkim, experienced a data security breach in March 2025. This incident may have led to the unauthorized access of some personal information.
Renkim, an independent electronic print and mail processing service provider, detected suspicious activity on its network on March 3, 2025. The company quickly took action to halt the activity and secure its systems. An investigation revealed that the suspicious access began on March 2, 2025.
According to Ballad Health's notice, Renkim believes that "an unauthorized third party may have obtained files including personal information." The data exposed was limited to the information Renkim receives from its clients, such as Ballad Health, for the purpose of creating mailings. This typically includes individuals' full names, contact information, client names, client account numbers, and dates of service. In a limited number of cases, the accessed information also included dates of birth and Social Security numbers.
Renkim hired experts to investigate the breach and has notified law enforcement. The company is currently mailing letters to all individuals affected by the incident.
Ballad Health emphasizes that, in most instances, the amount of information compromised is not sufficient to lead to identity theft or fraud. However, they strongly advise anyone who receives a notification from Renkim to monitor their accounts, consider placing a fraud alert or freeze on their credit profiles, report any suspicious activity, and carefully review the letter from Renkim.
Ballad Health stated, "Although Ballad was not directly involved in the incident, we take the protection of personal information very seriously and believe it is important to share what we know."
For any questions or concerns, individuals can contact 1-866-461-3496.
